The NEDA Chatbot Back-and-Forth
This is one of my all-time favorite examples to cite whenever we discuss AI as a replacement for human labor. NEDA, the National Eating Disorders Association, decided to replace their human hotline operators with AI. A week later, they decided to replace all of their AI hotline operators with humans.
The one-week turnaround time is the most impressive part to me! You can read more about this here:
Humans -> AI
Eating Disorder Helpline Fires Staff, Transitions to Chatbot After Unionization
The chatbot is named “Tessa” and will replace the entire Helpline program starting June 1.
Chloe Xiang
AI -> Humans
Eating Disorder Helpline Disables Chatbot for ‘Harmful’ Responses After Firing Human Staff
“Every single thing Tessa suggested were things that led to the development of my eating disorder.”
Chloe Xiang